FREQUENTLY ASKED QUESTIONS
Placing an order on the website is quick and easy.
Add at least one item to your shopping bag from any of our brands then go to your shopping bag (click on the shopping bag in the top right corner of the shopping website)
During the checkout, enter your email address, shipping/billing address, select your shipping options, and select your payment information. Preview your order and click the "Place Order" button.
After you place your order, you will receive a shipment confirmation email within 24 hours.
On the checkout page, enter your offer code in the "Coupon Code" box and click "Apply" to update your order subtotal. Limit one promo or coupon code per order.
You will need to log in and visit My Account to view your previous orders. Once you visit My Account you can find any orders associated with the email address tied to that account under the "Order History" section.
Please note: If you have used a different email address than the one you use to log in, or placed an order as a guest without using your account, you will not be able to view those orders.
We want you to love your purchase. If you're not completely satisfied with your order, you may return it within 30 days of receipt for a refund.
- All items must be in their original condition with their original packaging and tags
- Products that were ordered as a set must be returned with all the set components
- We will not accept returns on personalized items
- We will not accept returns on garments that have been worn, stained, damaged or laundered
- We will not accept returns on Clearance or Final Sales items
- We will not accept returns on items outside of the 30-day return window
- Original shipping/processing charges are not refundable
Most in-stock, non-personalized orders ship in 1 business day and arrive in 1-9 business days, depending on the shipping option selected. Personalized orders ship in 10-15 business days once inventory is available. Shipping charges and expected delivery dates on your first shipment are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.